Preguntas frecuentes sobre residencia para ancianos en Cuernavaca

Los Cisnes answer

Entendemos que tomar la decisión de unirse a nuestra comunidad en Los Cisnes Senior Living puede venir acompañada de dudas e inquietudes. Por ello, hemos preparado esta sección de Preguntas Frecuentes para brindarle respuestas claras y ayudarle a conocer mejor todo lo que ofrecemos.

What is Los Cisnes Senior Living?

Recognized as one of the most modern and outstanding residences in the country, Los Cisnes Senior Living has been designed to offer a beautiful and functional home to older adults who want to enjoy this new stage of life fully and independently. We provide a comfortable environment and a wide variety of services that improve quality of life, whether in residential stays, assisted living, day clubs, vacation stays, or post-operative stays.

Why choose Los Cisnes Senior Living?

At Los Cisnes Senior Living, the well-being of our residents is our top priority. That is why we have developed a lifestyle that provides the highest level of comfort, safety, and care, offering peace of mind to both residents and their families. We have a committed and multidisciplinary team of professionals specialized in caring for the elderly, who attend to the individual needs of each resident in a careful and professional manner, always offering personalized service. In addition, we have the best infrastructure and unique technology in the country, backed by more than 30 years of experience managing residences in the United States, Spain, Mexico City, the State of Mexico, Querétaro, and Cuernavaca.

What is the difference between a nursing home and a retirement home?

More than just a residence or nursing home, Los Cisnes Senior Living is a residence that becomes a home for those who decide to live life to the fullest with us. Our concept of residence offers a full and extraordinary life experience. With spacious and welcoming spaces, our community can share moments with family and friends, as well as having the freedom to participate in various daily recreational activities. Our service is focused on each person, creating unique care models that set us apart from any other option.

Are the Suites for sale?

No, all of our suites are offered on a monthly rental basis.

¿Cuánto cuesta y qué incluye?

At Los Cisnes Senior Living, we offer personalized options that adapt to the needs and lifestyle of each resident. The monthly fee includes services such as:
• Breakfast, snack, lunch, and dinner.
• Room service.
• Daily cleaning of the suite.
• Laundry service.
• Scheduled transportation in a luxury vehicle.
• Medical evaluations upon admission and periodically thereafter.
• Consultations with an internist.
• 24/7 nursing care for first contact medical attention, monitoring, and assistance.
• Recreational, physical, social, cognitive, and cultural activities.
• Cable television and broadband Wi-Fi.
• Basic services such as water, electricity, gas, and unlimited telephone service (local and national).
• Internet in all areas.
• Gym with supervised routines.
• Physical therapy and rehabilitation services.
• Workspace.
• Closed-circuit cameras with 24/7 monitoring.
• Pool for hydrotherapy and physical-recreational activities.
• Elevators.
• Parking space.
• Movie theater.
• Roof garden.
• Nursing station on each floor.
• Restaurant with lobby and terrace.
• Power plant that supplies the residence in case of power failures.
• Smart support button.

Los Cisnes Senior Living offers the following additional services:
• Assistance packages for daily living.
• Suites for visitors with hotel services.
• Meals for visitors.
• Outings within and outside the city.
• Trips to theaters, concerts, museums, cinemas, restaurants, etc.

What additional services do you offer?

We have agreements with companies that provide the following services:
• Dry cleaning.
• Pharmacy.
• Dental, ophthalmological, psychological consultations, etc.
• Personal caregivers.
• Podiatrist.
• Beauty salon and hairdresser.

Do you offer Day Care services?

Yes. Our concept is called Day Club and operates Monday through Friday, from 10 a.m. to 5 p.m.
For more information, visit our Day Club section.

Can a Suite be shared?

Of course! We have plans for two people to share a Suite, whether they are married couples or family members. For more information, you can contact our staff here.

Do you have parking spaces?

Yes. We value our residents independence and convenience, which is why we have reserved parking spaces for them.

Do you offer transportation services?

Yes. We offer transportation as an included service, with scheduled departures at the front desk, to attend medical appointments, go to the bank, or go shopping.

What food is included in my monthly payment?

Breakfast, lunch, dinner, and snack.

What entertainment and recreational activities do you offer?

We have specialized instructors and therapists who teach workshops and supervised routines on a daily basis. Our activities include dance classes, meditation, bohemian afternoons, brain training, breathing and eye exercises, music therapy, bingo and dominoes afternoons, as well as fun recreational and cultural trips.

Can residents come and go as they please?

Of course, our residents can come and go as they please. We have 24-hour security to welcome them at any time; for their safety, we only ask that they notify reception if they plan to arrive late or not stay overnight in the residence.

What is the age limit for admission?

None. We are a residence for adults aged 60 and over.

Do you admit sick people?

Los Cisnes Senior Living has the facilities and specialized staff to treat geriatric diseases. In all cases, we conduct a comprehensive medical and gerontological assessment of each individual interested in living with us, to determine whether Los Cisnes Senior Living is the best option for offering them the highest quality of life.

What medical support do you offer residents?

We care for the well-being and health of our residents by offering:

1. Consultations with an internist (including an initial assessment and a monthly consultation).

2. Day-to-day assistance for people who need:
• Medication administration.
• Management of their personal pharmacy.
• Measurement of vital signs and glucose.
• Assistance with personal hygiene.
• Assistance with mobility issues.
• Personalized rehabilitation.
• Health coordination with their doctors.
• Management of emergency protocols.
• Ambulance transfers with medical care.

How do you respond to a medical emergency?

We have a geolocation support button for each resident, and help buttons distributed throughout the residence. When pressed, our emergency protocols are activated. Nursing staff and our doctor on duty provide care at home or, if hospital transfer is necessary, we have an agreement with ambulances for this service.

Can I have visitors?

Yes. At Los Cisnes Senior Living, we value the independence of our community and want our residents to maintain their social lives, so their family and friends are always welcome.

Can visitors stay overnight?

Yes. Each resident can receive visitors whenever they wish. In addition, we offer fully furnished suites that can be rented by the night with hotel service for visitors.

Can you help me organize a special celebration?

Of course! Our team will take care of all the details so that you and your guests can just enjoy yourselves.

Can I take a trial stay?

Yes. We understand how important this transition is, and we want you to feel comfortable and confident with your decision. We offer trial stays that can vary in length depending on your needs. Contact us for more details.

Do you have facilities for people with disabilities?

Yes. Our residence was specially designed for the care of older adults, so our facilities are adapted to offer the highest level of comfort and safety in all areas.

Can my assistant or nurse live with me?

Yes, your assistant or nurse can live with you. For more information, please contact our staff.

Do you allow pets?

Yes, we only accept small breeds, i.e., small or companion dogs, one per resident. The resident must be able to care for and look after the pet. Of course, we understand how important your pet is to you, which is why we have designed a pet-friendly policy, which we will be happy to explain to you.

What happens if a resident's abilities decline or they are no longer self-sufficient?

Los Cisnes Senior Living will always be your home, which is why we offer a wide range of care options tailored to the needs of our residents, accompanying them through every stage and transition.

Are the suites furnished?

The suites are delivered furnished with luxury finishes and amenities, ready to move into. However, we always want you to feel at home, so we also offer the option for each resident to furnish and decorate to their liking.

If a special diet is required, do you prepare it?

At Los Cisnes Senior Living, we understand the importance of good nutrition, which is why all our menus are supervised by specialized nutritionists who can develop specific diets for our residents if necessary.

Can I come and try it out with no obligation?

The trust of those interested in living with us and that of their families is the most important thing for us. For this reason, we offer the possibility of a trial stay of 2 nights and 3 days, so you can get to know the lifestyle at Los Cisnes up close.

Where are you located?

Approximately 1 hour away from Mexico City, in Cuernavaca, known as the City of “Eternal Spring,” located at: Calle Gobernador de Jalisco No. 44. C.P. 62350. Cuernavaca, Morelos.

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How can I be sure that this is the right decision for me?

If you are looking to enjoy your independence in an active, fun, and safe way, enjoy all the comforts without worrying about anything, and have endless recreational, social, and sporting activities, then the Los Cisnes Senior Living lifestyle awaits you.

How much is the monthly rent at Los Cisnes Senior Living?

The monthly rental price varies depending on the suite you choose; we have different options available. We will advise you so that you can find the one that best suits your needs and budget.

Is it possible for two members of the same family to share a suite?

We offer suites designed for the comfort of an individual resident or for couples who wish to share their experience. If you have any questions about how it works, we will be happy to advise you.

FAQ´S

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